GENERAL QUESTIONS
1-1. Why should I buy
the Plus Version? Back
The Full Version gives you a full access to all features of
the program so that you can enjoy it without any limitation.
With a license key, you can:
- Control over grabbing audio tracks to any format files, morphing music files, editing Covers and Labels for your CDs, and then burning morphed songs from hard disks to audio CDs.
- Cut, copy, paste, paste to mix, and edit a whole or any part of an audio file, then save it unlimitedly.
- Open and play up to 12 songs in a mutitrack. Morph each song and then save them all as a unique file.
- Adjust pointers to any level on the Timbre, Pitch and Advance tune sliders to acquire hundreds of new voices.
- Extract or remove the vocal from a song.
- Freely change the Tempo and adjust all parameters of Beat Tracking and Cher Modulation to get the desired result.
- Take more special and single effects and combine up to 4 effects in real time.
- Get full technical support.
1-2. How do I pay for my order? Back
A wide range of online and offline payment methods are accepted at our store:
- Online - Credit-card
- PayPal
- Fax - Fax Credit-card (additional processing fee)
- Phone - Phone Credit-card (additional processing fee)
- Purchase Order - Fax request (additional fee)
- Check/Money Order - Mail request (additional processing fee)
- Wire Transfer - Fax request (additional processing fee).
Please go to one of these links:
MP3 Player - Morpher: http://www.audio4fun.com/mp3-player/order-mp3-player.htm
AV Music Morpher: http://mp3-player.audio4fun.com/order_musicmorpher.htm
AV Music Morpher Gold: http://mp3-player.audio4fun.com/order_musicmorphergold.htm
and choose one of our retailers (Digibuy, Regnow, DigitalCandle, Shareit, or Regsoft) to place your order for the favorite program. After that, you can also mail to them to check your payment.
1-3. Is it secure to
place an order online? Back
Rest assured that we provide a secure online order
processing system that guarantees none of your personal
information will be shared with any other parties. We only
collect and keep these details for your own sake so that we
can support you in the future.
Further reference on our privacy policy can be found at http://www.audio4fun.com/privacy.htm
1-4. How do I place an
order? Back
- Go to our order page at http://mp3-player.audio4fun.com/order.htm and choose your favorite product.
- Click BUY NOW.
- The online
order page now comes up. Click Order Now at the
bottom.
- Fill out
all required information and choose a payment method.
- Press Place Your Order at the end of the page and continue
to complete the purchase. As soon as your order is
released, the Full Version and a license key will be
sent to you via email at once.
1-5. I don’t have a
credit card. Can I pay in cash or by check? Back
- Pick up the product that you wish to buy at http://mp3-player.audio4fun.com/order.htm.
- Click BUY NOW.
- The online order page now comes up. Click Order Now at the bottom.
- Enter all necessary information and select Check / Money Order as the payment method.
- Send the money or check to the provided address. As soon as your money arrives, the order will be
completed, and the Full Version will be emailed to you at once.
1-6. How will the
software be delivered? Is there any CD package? Back
Delivery is mainly made via download from the
Internet. As soon as your purchase is completed, the Full Version and a
license key will be sent to your mailbox. However, a CD package is also
available with an additional $12.50. If you would like to receive a hard
copy of the software, check the "Get it on CD" option on the
order page.
Yet, it is not compulsory to purchase the CD. Because
we always work hard to improve our products, new
versions will be periodically released with fixed bugs
and added features. Therefore, the CD will be soon out
of date, and download from the Internet is recommended
to keep your software fresh. Do not worry about having no backup of the program. Whenever you need to reinstall it or have any problems, simply contact us at http://www.audio4fun.com/customer-care.php.We will be right at your service.
1-7. How long will it
take me to successfully set up the program on my computer? Back
Your payment method decides how long your order will be
processed. Online Credit Card is recommended because this is
the fastest and most convenient way to get a product. If
there is no problem with your credit card, and if you have a
broadband connection, it will take only 15 minutes for the
order to be completed and for you to install the software
onto your PC. However, now and then it may take more time
due to a few extra procedures of our retailer. If this is
the case, your order will be pending and will be processed
within about one business day.
1-8. I have ordered the
Full Version but received no confirmation email. Back
Normally, after having completed the order process, you will see the order confirmation right on web page, and a minute later you should receive emails confirming your order and the Installation Notes with a link for you to download the license key. If you receive no email confirmation, our address is probably blocked by your Spam filter or there must be some technical error in our system. So please ensure to check your Inbox carefully, even your Bulk mail folder, and add our email address to your list of allowed senders, or send us an email clarifying the problem so that we will be right at your support.
1-9. How can I claim a refund and get
my money back? Back
Our refund policy guarantees that you can get your whole money back within 30 days from the date of purchase. Below is our refund policy:
Full refund will be processed in the following cases:
- If you accidentally bought the software more than once.
- When your credit card was used to place the order without your permission.
- When your problems in using our products remain unsolved after you have followed exactly our instructions.
- When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time.
NOTE: In this case, the refund is only made after we receive detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
Refund request will be declined in the following cases:
- When the refund request reaches us beyond 30 days after the date of purchase.
- When you do not reply our email and confirm your request within the 14 days from the first day you claim for the refund.
- When you demand a refund immediately after buying the software.
- When you inform us about changing your decision to buy the software, saying you has uninstalled it and is not going to use it without giving any particular reasons.
- When reasons which prevent you from proper using of our software are stated clearly on our official site. (For example, if you request a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).
- If your configuration does not meet our recommended system requirement that stated in our FAQ 1-10 (i.e. our software does not support your hardware or Operating System, e.g. Macintosh, Windows XP 64-bit, or external CD/DVD writer). Therefore, it is strongly recommended that you read our FAQ pages carefully before making the purchase.
1-10. What are the system
requirements for the software? Back
Minimum system
requirements:
- Microsoft Windows 98/ME/NT/2000/XP/VISTA (32 bit)
- 1 GHz CPU or better
- 256 MB RAM
- 50 MB hard drive space
- 16x CD-ROM drive
- Compatible soundcard
- Speakers or headphones
- CD Writer (optional)
- Printer for printing CD covers and labels (optional)
Recommended system
requirements:
- Microsoft Windows XP Service Pack 1 or higher (32
bit)
- 2.4 GHz CPU or better
- 512 MB RAM
- 100 MB hard drive space
- 52x CD-ROM drive
- Compatible soundcard
- Speaker and headphones.
- Internal CD Writer (needed for burning CD)
- Printer for printing CD covers and labels
Please notice that this software
does not support Windows XP
64-bit, VISTA 64-bit, OS X of Macintosh.
1-11. I intend to buy the Plus Version, but will I get free upgrade to the next version later? Back
Yes, you will. Bringing satisfaction and joy to customers is one of our missions. So rest assured that you will get a free upgrade to the next versions as soon as it is released. In the meantime, Audio4fun Community have some special gifts for dear customers, please go to http://www.audio4fun.com/specialoffers.htm and try out the offers if you own one of our products.
1-12. Why don't I have a Serial Number when I download the product? Back
A Serial Number is meant for the Plus
version. This means you have to purchase the
Plus version then you'll have a Serial
Number to use the product without any
limitation. Learn the differences between
the Free Trial version and the Plus version
of
Music Morpher and
Music Morpher Gold.
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